Today in Management: When Employees Don't Trust You
By Eric Reyes Wednesday Jun 2, 2010Do your employees trust you? Few workers trust their bosses' ability to lead, according to a report from Right Management. Fifty-seven percent of employees say they “occasionally” trust their managers, compared to 25% who say they “always” trust their managers' decisions. About 30% of executives “always” trust the managers who report to them but about 20% of employees say they “rarely” trust the boss.
The Key to Exceptional Customer Service (and How to Get It)
By Jay Forte Tuesday Jun 1, 2010There is bland or outrageous. There is vanilla or double chocolate swirl. There is ordinary or extraordinary. Which level of effort and commitment do your employees choose when they show up for work? Do they do just enough to get by or do they come to work prepared to make a significant difference?
Reasons to Upgrade Your Business to Windows 7
By Kevin Beaver Tuesday Jun 1, 2010Is your small business embracing Windows 7, Microsoft's latest operating system? It should. It's been out for a year, it's stable and it has a slew of benefits such as a streamlined user interface, improved task bar and window management and broad hardware compabitility to help make your users and your network administrator more productive.
3 Steps to a Cracker-Jack Sales Team
By Barry Deutsch Tuesday Jun 1, 2010Hiring outstanding sales professionals is one of the most difficult hires that companies attempt. Most sales managers have a batting average far below the 50% level in hiring sales professionals that hit or exceed expectations.
Today in Tech: For Business, Better iPad Alternatives
By Eric Reyes Tuesday Jun 1, 2010Better than the iPad? Guess what? Apple isn't the only one making tablet computers — and some alternatives are even better than the iPad for business use, argues Brian Nadel at PCWorld.com. Toshiba, Fujitsu and HP, for example, sell tablet computer with attached keyboards, video-conferencing capabilities and that ability to draw using a stylus.
10 Careers Headed for Extinction
By Ira Wolfe Tuesday Jun 1, 2010More than 25%, or over 2 million, of the jobs that were erased from the economy over the past two years are probably gone for good.
The World's Dumbest Interview Question
By Barry Deutsch Friday May 28, 2010In my last post, I discussed the mistake of asking superficial questions while interviewing job candidates. Most superficial questions are either too canned or prompt candidates to tell us what we want to hear. These questions are worthless and a complete waste of time when trying to measure or predict a candidate's future success.
Today in Your Career: Fired? How to Get Your Job Back
By Eric Reyes Friday May 28, 2010What to do to save your job. Have you ever been fired or let go? All is not lost. It's possible to convince the boss to keep you on, says Jim Camp at My Global Career. How? Once you've heard the news, be gracious and positive, then open with a question such as, “What quality of mine needs the most improvement?” Keep the boss talking with more questions about your performance. Write them down for future reference.
The Best Anti-Virus Program for Your Small Business (and It's Free!)
By Kevin Beaver Friday May 28, 2010When people think about computers and computer security, viruses and spyware are often the topic of conversation. So, what are you using to protect your small business from a malware outbreak? Just running Norton or McAfee because cousin Willie said it's the best? Perhaps you're running what came pre-installed on your computers (which possibly expired several months ago)?
Contests: What Every Business Needs to Know
By SBTV Friday May 28, 2010Contests can be useful ways to draw attention to your business and attract new customers. But they can also get you into big trouble. In this video from Bizmore partner SBTV, learn about the legal issues you need to consider before hosting a contest or promotion.