Your People
What Michelangelo Teaches Us About Talent Management
by Jay Forte Thursday Mar 11, 2010It is not the same workplace. Gone are the industrial-age days of managers watching over and controlling employees’ performance. Today's intellectual and service workplace needs self-motivated, passionate, fired up and engaged employees constantly thinking, hunting for opportunities and wowing customers. To activate this requires a different management approach.
The Critical Difference Between Loyal and Satisfied Employees (and Customers)
by Jay Forte Wednesday Mar 10, 2010In a great Op-Ed piece titled,"The Emotion of Reform," NY Times columnist David Brooks writes that unless a political party is passionate about an issue, it just doesn’t advance the issue’s progress. Republicans seem dispassionate about health care reform; Democrats seem dispassionate about helping small businesses. What each is passionate about takes all their attention, time and focus. What they are dispassionate about never seems to go very far.
Increase Health Benefits While Reducing Costs
by SBTV Wednesday Mar 10, 2010Increase employee wellness programs and education, and the health benefits will reduce costs to your small company, explain wellness consultants Dr. Jason Deitch and Dr. Bob Hoffman in this online video from Bizmore partner SBTV:
5 Questions to Ask Both Employees and Customers
by Jay Forte Tuesday Mar 9, 2010I am a frequent blogger about the power of questions and how they create the essential dialogue that moves information, ideas and solutions. The great thing in today’s intellectual economy is the questions you need to ask customers are the same ones you must ask employees. Both the service event and the workplace now are “human-based” — these events are personal and emotional — and both benefit from questions that engage and connect to our humanity, our sense of belonging, and to feeling important. Here are examples of effective employee and customer questions:
Are You Hiring the Wrong People? 5 Steps to Picking Winners
by Jay Forte Monday Mar 8, 2010It is a difficult and personally troubling lesson when you hire someone you feel to be a good employee and are soon disappointed by the performance and the inability to live up to your expectations.
How to Fire a Problem Employee
by SBTV Monday Mar 8, 2010Terminating an employee is never fun, or easy, and you're almost always walking in a legal minefield. In this online video from Bizmore partner SBTV, learn why documentation is key, why you should never fire a worker on a Friday or a Monday, and other key steps to take before letting an employee go.
The Pros and Cons of Rehiring Employees Who Quit
by Ira Wolfe Friday Mar 5, 2010Just a few years ago, using the axiom “time heals all wounds” and boomerang worker in the same sentence would seem so…contradictory. Today, many employees who have left a company to pursue opportunity elsewhere have shed the label “traitor” and have been ordained corporate “alumni.”
Have Employees Own Problems and Create Solutions
by Jay Forte Thursday Mar 4, 2010At a business presentation this week, I was introduced to a new construction industry approach called the IPD — Integrated Product Delivery. It includes the constructor, designer and owner as a united front in the design and build process. All parties are included in the same contract and are, therefore, mutually accountable for quality, completion and cost control. This is an entirely new approach to construction. I thought of two things worth sharing as I heard Bob Caine, of Project Caine, mechanical and electrical engineers in Ft Lauderdale, Fla., explain the concept:
You're Homesick. Should Your Employer Offer Support?
by Ira Wolfe Thursday Mar 4, 2010Just when I thought I heard it all… I didn’t. Just a few days ago, another story surfaced about how Millennials — often labeled as the spoiled, coddled and entitled generation — seemed to live up to their billing.
What You Say vs. What People Hear
by Anne Salta Wednesday Mar 3, 2010If you find that your powers of persuasion fall short on results, it may be the way you’re perceived by customers and employees. And that perception may come from your choice of words.
