Eric has more than 20 years of experience building sales, business development, online, and marketing strategies for leading companies. Eric is the author of "The Constant Contact Guide to Email Marketing," published in 2009, and is a frequent speaker across the country. Eric has addressed thousands of attendees on behalf of the Small Business Administration, US Chamber of Commerce, Association of Small Business Development Centers, and many other industry organizations.

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• Re: What is one management "best practice" that you admire at your company, or someone else's?

  Monday Feb 1, 2010One best practice I subscribe to I learned from Intuit: Follow your customers home. When you “speak” with your customers you get one level of feedback. But, if you follow them to their home or to wherever it is that they use your product you get an